Frequently Asked Questions (FAQ)
1. Orders & Payments
How can I place an order?
Simply browse our collection, select your size & color, and click Add to Cart. Proceed to checkout and make a secure payment.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and popular wallet payments.
Is Cash on Delivery (COD) available?
Yes, COD is available on select pin codes. The option will be shown at checkout.
2. Shipping & Delivery
How long will delivery take?
Orders are usually shipped within 24–48 hours and delivered in 3–7 working days, depending on your location.
Do you offer free shipping?
Yes, free shipping is available on prepaid orders above ₹499.
How can I track my order?
Once shipped, you will receive a tracking link on your email/SMS/WhatsApp.
3. Sizing & Fit
How do I find my correct size?
Please use our Bra Size Calculator & Size Chart available on the website to get the perfect fit.
What if the size I ordered doesn’t fit me?
Don’t worry! We have an easy exchange policy. Just raise a request within 7 days of delivery.
4. Returns, Exchanges & Refunds
Can I return intimate wear?
Due to hygiene reasons, panties & shapewear cannot be returned once opened. However, bras, nightwear, and camisoles are eligible for exchange/refund if unworn and tags intact.
How do I raise a return or exchange request?
Visit the My Orders section on our website or contact our support team at
support@ladyssection.com.
How long will it take to get my refund?
Refunds are processed within 5–7 working days after we receive and verify the returned product.
5. Product Care
How should I wash my lingerie?
Hand wash with mild detergent for best results. Avoid bleach and machine drying.
Will the fabric lose shape after washing?
No, our products are made with high-quality stretch fabrics that retain shape and comfort after wash.
6. Account & Support
Do I need an account to shop?
No, you can check out as a guest. But creating an account helps you track orders and get exclusive offers.
How can I contact customer care?
You can reach us at support@ladyssection.com or +91-9524368762 (Mon–Sat, 10 AM – 7 PM).